Shipping Policy

All Products are made for your exact prescription and design you choose Prior to shipping, your order is made in our Long Island, AR laboratory to your exact prescription and PD measurement.

Over 90% of all orders ship within 8-10 business days, For some greater prescriptions and multifocal it might also take up to an extra 1-3 business days to process your order.

We process orders on business days which are Monday through Friday and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Attention! Incorrect phone numbers and inaccurate or incomplete addresses may result in additional delay! Please, carefully check your personal data when registering and placing an order.


Shipping time varies by location. These are our estimates:

  • Europe, Canada 6-8 Business Days
  • New Zealand, Australia 6-8 Business Days
  • The United States 8-10 Business Days
  • Mexico 6-8 Business Days
  • Switzerland 6-8 Business Days


You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

24 Hours Customer Support

Phone: +1 ‪(307) 363-2578